Next Level

Terms of Service

Last updated: October 2026

These Terms of Service (the “Terms”) are an agreement between you and Blackbird Marketing (“Next Level”, “we”, “us”), the provider of the Next Level work-management platform (the “Service”). By creating a workspace, being added to one, or otherwise using the Service, you agree to these Terms. If you are agreeing on behalf of a company, you confirm you are authorised to bind it.

1. The Service

Next Level is a hosted platform for organising work: workspaces, spaces, tasks, files, goals, reporting, and an AI assistant. We may add, change, or remove features over time. We provide the Service on a software-as-a-service basis; apart from the apps described below, you do not receive a copy of the software.

The desktop app and the browser add-on

The Service includes optional software you install yourself: the Next Level desktop app (the Observer) and a browser add-on. We grant you a personal, non-transferable licence to install and use them with the Service, on devices you control, for as long as these Terms apply. The desktop app updates itself when we publish a new version. What these apps read on your device, what stays there, and what leaves it is described on the Observer privacy page, which is part of this agreement. You may not modify, redistribute or reverse-engineer them except where the law allows.

The Service is currently offered as a beta. Features may change or be withdrawn as it matures, and anything marked beta or early access is provided without any commitment while it carries that label.

2. Accounts & workspaces

  • You sign in with your email address (a “magic link”). You are responsible for keeping access to that inbox secure and for activity under your account.
  • A workspace is owned and controlled by the organisation that created it. Its administrators manage members, roles (admin, member, guest), and settings, and may add, remove, or restrict users and access their workspace’s content.
  • If you use the Service as a member or guest of someone else’s workspace, that organisation, not you, controls that workspace and its data, and its own agreements and policies may apply to you.
  • You must be at least 16 years old and provide accurate information.

3. Your content

You and your workspace retain all rights to the content you put into the Service: tasks, comments, files, and other materials (“Customer Content”). You grant us a worldwide, non-exclusive licence to host, store, process, transmit, display, and back up Customer Content solely to provide, secure, and improve the Service for you, including through the sub-processors listed in our Privacy Policy. You are responsible for having the rights to your Customer Content and for its lawful use.

If you send us ideas, suggestions, or other feedback about the Service, we may use it to improve the Service without restriction or payment. Feedback never includes your Customer Content.

4. AI features

The Service includes an AI assistant that can read and act on your workspace content when you or your teammates invoke it. Important limits, enforced by the Service:

  • The AI acts only as the person who invoked it and only within that person’s permissions.
  • The AI cannot approve work, mark items client-facing, delete or merge records, or perform other actions reserved for people. Those remain human-only.
  • AI output can be wrong or incomplete. You are responsible for reviewing it before relying on it. We provide AI features “as is” and make no guarantee about their accuracy.

Content processed by our AI providers to deliver these features is not used by them to train their general-purpose models. See the Privacy Policy for detail.

5. Acceptable use

You agree not to:

  • break the law, infringe others’ rights, or upload malware or unlawful content;
  • attempt to access another workspace’s data, probe or bypass the Service’s security or tenant isolation, or disrupt the Service;
  • reverse-engineer, resell, or provide the Service to third parties except as expressly allowed, or use it to build a competing product;
  • send spam, harass others, or use the Service for high-risk or emergency use-cases.

We may suspend access that we reasonably believe violates these Terms or risks harm.

6. Plans, billing & payments

  • Paid plans and their limits (such as seats, spaces, and storage) are described at sign-up or in the Service. Plans renew automatically for the same period unless cancelled before the renewal date.
  • Payments are processed by our merchant of record, Paddle, which is the seller of record for your subscription, handles the transaction, and collects any applicable sales tax or VAT. Paddle’s buyer terms also apply to your purchase. We do not store your card details.
  • Fees are exclusive of taxes unless stated. Except where required by law or expressly offered, payments are non-refundable. If a payment fails, we may downgrade or suspend the paid features until it is resolved.
  • Once paid billing begins, you can cancel at any time, and access to paid features continues until the end of the period you have paid for. During the beta, plan changes take effect immediately and nothing is charged.

7. Availability

We work to keep the Service available and reliable, but we do not guarantee it will be uninterrupted or error-free. We may perform maintenance, and we may change or discontinue features. The Service is provided “as is” and “as available”, without warranties of any kind to the fullest extent permitted by law.

Where the Service connects to third-party products you choose to use (such as Slack, Trello, Google Calendar or Google Sheets, or an AI assistant you connect), those products remain their providers’ responsibility and are governed by their own terms. You are responsible for having the right to connect them and for what you bring in through them.

8. Limitation of liability

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, or consequential damages, or for lost profits, revenue, or data. Our total liability arising out of or relating to the Service will not exceed the amounts you paid us for the Service in the twelve (12) months before the event giving rise to the claim. Nothing in these Terms limits liability that cannot be limited by law.

9. Indemnification

If your use of the Service breaks these Terms or the law and that leads to a third-party claim against us, you agree to cover the reasonable costs and damages that result. This does not apply where the claim results from our own breach of these Terms.

10. Term & termination

  • These Terms apply for as long as you use the Service.
  • You may stop using the Service and close your account at any time.
  • We may suspend or terminate access for a material breach of these Terms or where required by law. On termination, your right to use the Service ends.
  • A workspace administrator can export the workspace's content at any time from its settings, and can delete the workspace; a deleted workspace stays restorable for 30 days, then it is erased. After that, or after account closure, we delete or anonymise what is left in line with our Privacy Policy and our backup cycle.

11. Changes to these Terms

We may update these Terms as the Service evolves. If we make a material change, we will take reasonable steps to let you know (for example, by email or in the app). Continuing to use the Service after a change takes effect means you accept the updated Terms.

12. Governing law

These Terms are governed by the laws of the Republic of Kosovo, and the courts of Kosovo have jurisdiction, except where mandatory local consumer-protection law gives you other rights.

13. Contact

Questions about these Terms: legal@usenextlevel.app. For help with the Service: support@usenextlevel.app. See also our Privacy Policy.